Desktop walk through


Within a service design workshop (encompassed within the Global Service Jam event) one of the groups used this technique to show a service for adults bored of their daily routine. This consisted of a platform where after choosing a number of tastes you were put in contact with strangers (with your same interests) and suggested a series of shared activities.



By making the concept visual, and more specifically, how the service worked in this mini scenario with our user in question, helped the original group of the idea to have a more real feedback with the people to whom they showed the idea.

This real scenario helps them to visualize quickly and be able to communicate in a deeper way how the service works in a given context.It is a very good co-creation tool, since everyone can palpate and see the solution, everyone can “play” with the scenario and see possible solutions.

Ex: how could you explain a new queue management service at a theme park?

“Take a blueprint and draw the plants of the hypothetical attractions, then place your characters and everyone “go play” to see what happens when that person is in a queue, or when you have to wait for your children to end their attraction. And if you don’t like what you see, what solutions you could bring, all explained in the game board “